State Farm® Insurance Agent Kanda Kropp
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What our customers say about us...
Zach Spence
February 6, 2024
"Always great to work with and they always get back with you in a short time frame. If we ever had an issue they would figure it out!"
Amit Shah
January 8, 2024
"Amazing service. Alicia went even further to help me connect with vendors relative to my collision claim as well as talk to the underwriter. I am a client of theirs now for 3 years and they were there to support me when I needed help the most. These ladies go out of their way to help. Denise and Kanda are fantastic as well and have helped me prior. It is easy for someone to sell you a policy but it certainly is hard to find such good service when things go south."
Lisa Binford
August 18, 2023
"Alicia is amazing!! She worked with me to find the best deal to insure our family! With 2 teen drivers, it can hurt your feelings and your pocket book!! But she worked until we got it right!! Thank you Kanda for having amazing staff like Alicia!!"
Barry Crawford
August 13, 2023
"Nice people and service, always polite and helpful!"
A&M Exhaust
July 31, 2023
"We've been customers for about 2 years here, We've had two major billing issues in that time - The small ones are so numerous I've lost count. The first time, They dropped our business insurance due to "corporate policy changes", Then they tried to bill us for 2 more months, 5 months after they cancelled it! So, We called out attorney and told them we were not going to pay. They sent it to collections! I have perfect credit, Pay all my bills on time or early kind of guy. After a second call to our attorney and a cease & desist - They agreed they couldn't produce any evidence of why or how I owed them money and agreed to zero the balance. Jeez. Thanks for trying to ruin my credit over a computer error. Second time, Almost a full year later - Removed a car from our policy - Still getting billed for it, Contacted my attorney and then sent an email to Ms. Kropp personally. She immediately told me the changes had been made today. Better late than never. Kind of strange how they back off a billing issue every time I point it out. Anyway - I believe the main issues at this office are incompetence and lack of communication. It seems like nobody in the office has any idea about something you talked to somebody else about 3 weeks ago who never called you back... 4 out of 5 interactions with this office go this way. I wish I was exaggerating. You have to chase them down for information - Or threaten legal action to get a billing issue resolved . My real estate agent set us up with them, Otherwise it would be much less hassle to switch. Oh - If you are considering them for Home Owners' insurance - They bumped ours without telling us. Caused an escrow shortage - So guess what? My mortgage is more expensive every month. Thanks Kanda!"
Andrew Prather
June 19, 2023
"Insurance can make you feel overwhelmed at times. I 100% trust that state farm is going to provide the exceptional service they always have. Everyday I get fliers in the mail touting big savings somewhere else, but that's just not true. Kanda Kropp's State Farm feel more like family and I have trust in their services and suggestions. Especially with home automation tech coming in, we have a State Farm provided device that monitors the health of our homes electrical system, as part of our homeowners. If you are looking for a new insurance agent, just talk to Kanda Kropp."
James Lea
June 16, 2023
"Best insurance policy in Texas"
Ali Nema
February 20, 2023
"Awesome team. Very professional and helpful. I love working with them and sure recommend others to do so."
Austin Hatcher
February 16, 2023
"Filed a hit and run claim. Kanda and her team are the very best! They are quick, reliable and value my business! Rental truck was paid by them in full. I'm happy as can be."
T. Farmer
December 21, 2022
"Awesome staff. they go over and above to help us. been with them for 19 years and sticking with them ! thanks ladies you rock !"
Wes Douglas
November 9, 2022
"Everyone that I speak with at this office is always helpful, friendly and their customer service is on point. Thank you for always being knowledgeable and accommodating with all things insurance!"
Susie Winters
September 18, 2022
"Always great service from Kanda and her team!"
"Thank you"
Nesim Battal
August 25, 2022
"I usually work with State Farm. According to other companies prices are more better. Workers are so friendly and helpful."
Todd Jeter
August 16, 2022
"Our car had a flat in front of State Farm agent Kanda Kropp's office on 5290 North AW Grmes Round Rock, Texas 78665. We saw her office and asked for the roadside assistance #. Office Manager Denise Maxwell was very friendly and helpful. She gave us the #, offered us water, and allowed my son and I to stay in their office in the air conditioning awhile we waited for provider to arrive and fix our flat. I highly recommend Kanda Kropp, Denise Maxwell, and their staff for all your insurance needs. God Bless you ladies and keep up the good work. Respectfully, Todd Jeter Sr."
Becky Powell
August 9, 2022
"Always polite and professional."
Alivia Daniels
April 14, 2022
"Very professional and kind place to get insurance! Colleen is very great!"
"Thank you for your kind words! We appreciate you."
Joseph Berry
January 28, 2022
"Great customer service as always."
"Thank you Joseph!"
Rob Patterson
August 12, 2021
"Kanda and her staff are top notch!! They're all currently working remote, while Kanda completes the construction on her new building. Yet, she took the time to come out and meet us to notarize a document on a prior claim. Just wonderful, down to earth folks! A true joy to have as our agent."
"Thank you for your patience and support Rob! Come visit our new office when you have a chance."
Jesse Ledbetter
August 7, 2021
"Amazing team that has gone above and beyond to help me in tough situations. They have helped me switch my insurance to several different vehicles with ease and saved me money by bundling home and car insurance plans. Kanda’s team is friendly and reliable!"
"Thank you so much for your positive feedback!"
Lou Cloninger
July 29, 2021
"I love this agency. They take care of u like u are family"
"It's our pleasure to serve customers like you!"
Benjamin Halley
February 12, 2021
"Best insurance agent in round rock"
Vinitha Subramanian
February 3, 2021
"Very responsive and friendly great place to do business"
Sammie Tate
January 20, 2021
"I have been with this agent for twenty years and I have no complaints at this time."
Rishi Patel
January 11, 2021
"Beat insurance agent office in the area for sure all the agents are very helpful and will give you the best prices."
nakisa bagheri
December 13, 2020
"Lovely people so helpful"